In CSGO it is very common to change aspects of your hud and ui to better fit your play style. You may move the minimap from the left side of the screen or move the "players left alive" display from the top of the screen to the bottom.
However, PlayVIG is programmed to only recognize the default CSGO UI and HUD, otherwise it may not work properly with your game.
In case you are wondering if your CSGO UI/HUD is set to default, here is a screenshot of what the default Hud should look like:
In order to reset any changes you may have made either in settings or in the CSGO console and make your hud/UI default again, do the following steps:
1.) Click "Reset" at the bottom of your CSGO settings
If that doesn't work do the alternative:
1.) Close steam and CSGO completely
2.) Navigate to: C:\Program Files (x86)\steam\steamapps\common\Counter-Strike Global Offensive\csgo
3.) Once there, delete the folder called cfg.
4.) Verify the integrity of your game cache
This should reset any changes you made to your CSGO UI.
Feel free to try out and let us know if these steps worked for you!
If you have further questions, feel free to checkout this troubleshooting video: https://www.youtube.com/watch?v=lAewB408nIk